Accessibility Statement

Last updated: 28 April 2026

La Gelato Academy is committed to making the website lagelatoacademy.com accessible to everyone, including people with disabilities. This Accessibility Statement explains the steps we have taken and the areas that are still under development.

1. Accessibility Commitment

In accordance with Law No. 8 of 2016 on Persons with Disabilities, we aim to:

• Provide equal access to our information and services
• Remove technical barriers that may prevent users from using the website
• Develop the website according to international accessibility best practices

This statement applies to all pages of lagelatoacademy.com, including the Indonesian, English, and French versions.

2. Accessibility Standards Followed

We aim to follow the following international standards:

The WCAG 2.1 standard is based on four main principles:

1. Perceivable — content can be seen and heard by all users
2. Operable — site navigation can be used with a keyboard or assistive tools
3. Understandable — content and navigation are easy to understand
4. Robust — content is compatible with different devices and assistive technologies

3. Compliance Status

This website is partially compliant with WCAG 2.1 level AA criteria. We are continuing to improve the accessibility of the site.

3.1. Content already accessible

• Keyboard navigation: the main menu can be accessed using the Tab key
• Color contrast: text and background contrast ratios follow AA standards
• Alternative text (alt text): available for main images and important illustrations
• Heading structure: consistent H1, H2, and H3 hierarchy
• Contact forms: each field has a clear label
• Content language: the lang attribute is correctly set (lang="id", lang="en", lang="fr")
• Responsive design: the website can be accessed from desktop, tablet, and mobile devices

3.2. Content still being improved

Some elements are not yet fully accessible:

• Training videos: not all videos currently have Indonesian subtitles or written transcripts
• Some links: certain link descriptions are not yet explicit enough for screen reader users
• PDF content: some PDF documents are not yet optimized for screen readers
• Third-party content: embedded YouTube videos and Google Maps are not fully under our control

We plan to improve these areas gradually during 2026.

3.3. Excluded content

• Archived content published before the date of this statement
• Content from third-party providers, including YouTube, Google Maps, and WhatsApp Business
• Official administrative documents, such as invoices and certificates, where the format is determined by regulations

4. Technologies Used

The accessibility of lagelatoacademy.com depends on a combination of the following technologies:

• HTML5 with appropriate semantic structure
• CSS3 for visual presentation
• JavaScript for dynamic interactions, with non-JavaScript fallback where possible
• WordPress with the Kadence theme, a responsive theme
• Elementor for page building
• ARIA attributes on interactive elements

The website is designed to be compatible with major assistive technologies:

• Screen readers: NVDA, JAWS, VoiceOver, TalkBack
• Screen magnifiers: ZoomText, Magnifier
• Full keyboard navigation in modern browsers
• High contrast mode in operating systems

5. Testing Methodology

Accessibility is verified through:

5.1. Automated testing

• WAVE (Web Accessibility Evaluation Tool)
• Lighthouse (Google Chrome DevTools)
• axe DevTools

5.2. Manual testing

• Navigation using keyboard only (Tab, Shift+Tab, Enter, Esc)
• Testing with NVDA and VoiceOver screen readers
• Color contrast verification with the WebAIM Contrast Checker
• Responsive testing on different screen sizes

5.3. Pages tested

• Homepage
• Complete Package offer pages
• Contact / WhatsApp order page
• Legal pages, including Privacy Policy and Terms and Conditions
• Blog pages, where applicable

6. Feedback and Assistance

If you have difficulty accessing specific content or features on our website, or if you need information in an alternative format, such as audio, simplified documents, or direct contact, please contact us:

• Email: co*****@*************my.com
• WhatsApp: +62 819 9590 6784
• Address: Sanggrahan, RT.003/RW.023, Medan, Kelurahan Caturharjo, Kecamatan Sleman, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55515, Indonesia

When contacting us, please include:

• The page or feature that is difficult to access, including the URL if possible
• The assistive technology you use, such as screen reader type, browser, or operating system
• A description of the issue you experienced

Our team will respond within a maximum of 3×24 hours on business days and provide an alternative access solution where necessary.

7. Complaint Rights

If our response is not satisfactory, you may file a complaint with:

7.1. National Commission on Disability (KND)

• Website: knd.go.id
• Email: in**@****go.id

KND is an independent institution that oversees the implementation of Law No. 8 of 2016 on Persons with Disabilities.

7.2. Ministry of Communication and Digital Affairs (Komdigi)

For general digital accessibility matters:

• Website: komdigi.go.id

8. Ongoing Commitment

Accessibility is an ongoing process. We are committed to:

• Gradually improving areas identified as not fully accessible
• Training our team in accessibility best practices
• Integrating accessibility requirements into every website update
• Updating this Accessibility Statement whenever significant changes are made

9. Date and Version

This Accessibility Statement is written in Indonesian as the official language. English and French translations are provided for convenience; in the event of any difference in interpretation, the Indonesian version shall prevail.