Terms and Conditions

Last updated: 28 April 2026

Welcome to La Gelato Academy (lagelatoacademy.com). These Terms and Conditions (the “Terms”) govern access to and use of our website, as well as the purchase of the products and training packages we offer.

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Seller Identity

For complete official information, please contact us using the contact details above.

2. Definitions

In these Terms:

• “We”, “Seller”, or “La Gelato Academy” refers to the UMKM business managed by SIE YULYANI RN.
• “You” or “Customer” refers to any person who accesses the website or purchases products from us.
• “Site” refers to lagelatoacademy.com and all sub-domains.
• “Complete Package” refers to a commercial bundle consisting of physical La Gelato products (gelato powder, ready-to-serve gelato, or other raw materials) together with related training as a supporting service included in the purchase.
• “Products” refers to gelato powder, ready-to-serve gelato, or other raw materials sold by La Gelato Academy.
• “Training” refers to educational modules (online, video, face-to-face, or hybrid) included in the Complete Package to help you use the Products properly.

3. Offer and Nature of the Service

3.1. The “Complete Package” Bundle Model

La Gelato Academy offers Complete Packages combining physical products (gelato powder, ready-to-serve gelato, or artisan raw materials) with related training as an included supporting service, without additional charge.

Important: Training is a supporting service attached to the purchase of Products, not an independent product sold separately. Your purchase is a purchase of Products with inclusive training.

This model is aligned with our business classification under:
– KBLI 10732 — Manufacture of Food from Chocolate
– KBLI 10531 — Ice Cream Processing Industry

3.2. Composition of the Complete Package

Each Complete Package clearly states:

• The physical products included (type, quantity, packaging)
• The training modules included (duration, format, materials)
• The total Package price
• Delivery and access conditions

Full details for each Package are available on the relevant offer page on the website.

4. Registration and Communication

4.1. Ordering via WhatsApp

Purchases are made through direct contact with us via WhatsApp: +62 819 9590 6784

You can start the order process by clicking the “Buy Now” or “Contact Us” button available on each Complete Package page. An automatic message will open in your WhatsApp application with a reference to the Package you are interested in.

4.2. Required information

To process your order, we need:

• Full name
• Delivery address (if a physical product is shipped)
• Active WhatsApp number
• Email address (for access to online training materials)

4.3. Order confirmation

Our team will contact you within a maximum of 1×24 hours (business days) to:

• Confirm the details of the Complete Package ordered
• Provide payment instructions
• Answer your questions

5. Prices and Payment

5.1. Prices

• All prices are displayed in Indonesian Rupiah (Rp).
• Listed prices include applicable taxes, except shipping costs for physical products.
• Shipping costs are calculated based on the delivery address and will be communicated during order confirmation via WhatsApp.

5.2. Payment methods

Payment is made through one of the methods offered during order confirmation, including:

• Bank transfer to the account provided via WhatsApp
• Digital wallets (DANA, OVO, GoPay), subject to availability
• Secure online payment methods for international customers, where applicable

5.3. Proof of payment

You are asked to send proof of transfer or payment via WhatsApp after making payment. After verification, we will send the official order confirmation and instructions for access to training materials and/or product shipment.

5.4. Invoice

An official invoice will be sent by email after payment is confirmed. The invoice will list separately:

• The physical product component
• The related training component (included in the package)
• Applicable taxes

6. Delivery and Access

6.1. Physical products

• Delivery is handled by the courier service selected during order confirmation.
• Estimated delivery time will be communicated by our team via WhatsApp.
• The shipping receipt/tracking number will be sent to you after the product has been shipped.
• The risk of loss or damage during shipment is the responsibility of the courier service, according to that courier’s terms and conditions.

6.2. Access to training materials

• Access to online training materials (videos, modules, documents) will be sent by email or WhatsApp within a maximum of 24 hours after payment is confirmed.
• Access is personal and non-transferable to third parties.
• The access duration depends on each Package (lifetime access, 1 year, or another duration — clearly stated in the Package description).

6.3. Face-to-face training, where applicable

For Packages that include face-to-face training at the La Gelato laboratory:

• The date and time will be scheduled together after payment confirmation.
• Training location: Sanggrahan, Caturharjo, Sleman, Special Region of Yogyakarta.
• Accommodation and transport are not included unless explicitly stated.

7. Returns and Refunds

7.1. Physical products

In accordance with Law No. 8 of 1999 on Consumer Protection, you may request a return or refund in the following cases:

• The product received does not match the order
• The product has a manufacturing defect or is damaged upon receipt
• The product is expired when received

Return procedure:

1. Contact us via WhatsApp within a maximum of 7×24 hours after receiving the product
2. Include photos of the product and the shipping receipt/tracking document
3. We will verify the claim and confirm the return procedure
4. Return shipping costs are borne by the customer (unless the error is on our side, in which case we bear the cost)
5. After the returned product is received and verified, we will send a replacement product or issue a full refund, according to your choice

7.2. Online training

Because access to training materials is provided digitally and can be downloaded or watched, access that has already been provided cannot be returned. However, a proportional refund may be considered in exceptional circumstances, such as a technical error on our side that prevents access to the materials.

7.3. Face-to-face training

Cancellation of face-to-face training:

• Cancellation more than 14 days before the date: 100% refund
• Cancellation between 7 and 14 days before the date: 50% refund
• Cancellation less than 7 days before the date: no refund, but rescheduling may be considered

7.4. Clauses we do NOT apply

In accordance with Consumer Protection Law, we do not apply standard clauses that prevent you from:

• Filing a complaint or claim
• Requesting the return of a defective product
• Requesting a lawful refund
• Receiving a product warranty

8. User Obligations

As a site user and customer, you agree to:

• Provide accurate and truthful information when ordering
• Not use training materials for commercial purposes that violate our intellectual property rights (see Section 9)
• Not share your personal access with third parties
• Not perform actions that may damage the website (hacking, automated scraping, malware distribution)
• Comply with applicable Indonesian law when using our services

Violation of these obligations may result in termination of access without notice and without refund rights.

9. Intellectual Property Rights

9.1. Ownership

All site content (texts, images, videos, logos, training modules, recipes, methods, illustrations) is owned by La Gelato Academy or its licensors, and is protected by:

• Law No. 28 of 2014 on Copyright
• Law No. 20 of 2016 on Marks and Geographical Indications (the “La Gelato” trademark is registered for classes 30 and 43)

9.2. License of use

The purchase of a Complete Package grants you a personal, limited, non-exclusive, and non-transferable license to use the training materials for your own personal or professional purposes.

9.3. Prohibited actions

Without our written permission, you are not allowed to:

• Copy, reproduce, or redistribute training materials to third parties
• Sell or rent access to the training materials
• Translate, adapt, or create derivative works from the materials
• Use the “La Gelato” or “Milanomi” trademarks without authorization
• Share the materials on social media or public platforms

Any infringement of intellectual property rights will be handled under applicable law, including fines of up to Rp 500,000,000 or imprisonment of up to 5 years under Copyright Law.

10. Limitation of Liability

10.1. Nature of the information

Our training materials are provided based on professional experience and information available at the time of preparation. The results you obtain from applying the training materials may vary depending on your skills, equipment, and local conditions.

10.2. No guarantee of business results

La Gelato Academy does not guarantee any specific financial results, turnover, or business success that customers may achieve after attending training or using the products. Every business activity carries its own risk.

10.3. Limitation of compensation

To the extent permitted by law, our liability is limited to the purchase value of the Complete Package from which the dispute arises. We are not responsible for:

• Indirect losses (loss of profit, loss of opportunity, reputational damage)
• Losses resulting from use of the product outside the instructions provided
• Losses resulting from force majeure circumstances (Section 11)

10.4. Exceptions

This limitation does not apply to:

• Losses caused by our gross negligence or intentional misconduct
• Consumer rights guaranteed by Consumer Protection Law
• Losses caused by a personal data breach under the PDP Law

11. Force Majeure

We are not responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

• Natural disasters (earthquake, flood, volcanic eruption, tsunami)
• Pandemic or disease outbreak
• Government action, regulatory changes, or export/import restrictions
• Prolonged electricity, internet, or telecommunications network disruption
• Terrorism, riots, or war

In a force majeure situation, we will seek a fair solution with you, such as postponement, proportional refund, or an equivalent alternative.

12. Privacy

The collection and use of your personal data are governed by our Privacy Policy, which forms an integral part of these Terms.

Read the full Privacy Policy

13. Dispute Resolution and Applicable Law

13.1. Applicable law

These Terms are governed by the laws of the Republic of Indonesia, in particular:

• Law No. 8 of 1999 on Consumer Protection
• Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law)
• Law No. 27 of 2022 on Personal Data Protection
• Law No. 28 of 2014 on Copyright
• Law No. 20 of 2016 on Marks and Geographical Indications

13.2. Dispute resolution

Any dispute arising from these Terms will first be resolved through deliberation to reach consensus between the parties.

If no consensus is reached within 30 days after one party notifies the other of the dispute, the dispute will be resolved through the Sleman District Court, Special Region of Yogyakarta, as the sole place of jurisdiction.

13.3. International customers

For customers outside Indonesia, Indonesian law remains the primary governing law. Your consumer rights in your own jurisdiction remain protected where mandatory local consumer laws apply.

14. Changes to the Terms

We reserve the right to update these Terms from time to time to reflect changes in our services, legal regulations, or practices. The applicable version is the version published on the website at the time of your purchase.

Significant changes will be notified through:

• A notice on the website homepage
• Email to registered customers, for material changes

The “Last updated” date at the top of this page indicates the latest revision date.

15. Severability

If any provision in this document is declared invalid, ineffective, or unenforceable by a competent court, that provision will be severed and the remaining provisions will continue to apply in full.

16. Contact

For questions, clarification, or complaints regarding these Terms:

• Email: co*****@*************my.com
• WhatsApp: +62 819 9590 6784
• Address: Sanggrahan, RT.003/RW.023, Medan, Caturharjo Village, Sleman District, Sleman Regency, Special Region of Yogyakarta 55515, Indonesia

These Terms and Conditions are written in Indonesian as the official language. English and French translations are available for convenience; in the event of any difference in interpretation, the Indonesian version shall prevail.